Borrowing Guide

Borrowing Guide

Use the menu to browse the Fullerton Public Library's Borrowing Guide.

ACCESS YOUR LIBRARY ACCOUNT to renew items, pay fines, and reserve items.

    Get a Library Card or an eCard

    Apply for a library card

    Don't have a library card? To get an FPL Library Card, you need: 

    ADULTS:

    • Valid government-issued picture ID (photocopies and/or pictures on digital devices are not acceptable)
    • Proof of current address

    TEACHERS

    • Valid government-issued picture ID (photocopies and/or pictures on digital devices are not acceptable)
    • Proof of current address
    • Proof of current employment as a teacher and/or approval from a Fullerton Public Library Manager

    CHILDREN

    • Minors (under the age of 18) must be accompanied by their parent or guardian
    • Parent/Guardian:  Valid government-issued picture ID (photocopies and/or pictures on digital devices are not acceptable)
    • Parent/Guardian:  Proof of current address

    Download a Library Card Application

    You can print, complete, and return the application(s) during library open hours until 15 minutes prior to closing. 

    Or you can Get an eCard that will give you immediate access to our electronic resources.
    By providing your contact information, you understand that the library may send you notices, updates, or other periodic communication.
    Loan Limits
    • 50 physical items (up to 7 DVDs at one time)
    • 20 Overdrive items

    3 weeks

    • Books, Documentaries/Non-Fiction DVDs, Music CDs, Magazines, Audiobooks, and all Children's Items

    Exceptions:

    • New Feature DVDs: 7 Days

    • Feature DVDs: 7 Days

    • Hotspots: 7 Days

    • Parks Passes:  14 Days

    Borrower Responsibilities

    By receiving a Fullerton Public Library card, you agree to be responsible for all materials borrowed, any fines, and any loss or damage of library materials. Do not loan your library card to anyone else -- Library cards should be used only by the person to whom they have been issued. The physical library card or a physical ID (see requirements: "Get a Library Card") must be presented by the cardholder to access records or check out materials. 

    Library materials are public property and the failure to return borrowed materials is a serious offense. Patrons who have items that are long overdue may be referred to a materials recovery agency. 

    It is the responsibility of the parent/guardian, not the library, to monitor children in their internet usage when utilizing hotspots.

    The individual to whom the card is issued (or parent/guardian) is responsible for the following:

    • The return, in good condition, of all materials borrowed
    • Payment of fines incurred for any overdue fines, damaged, or lost materials
    • Reporting a lost or stolen card immediately
    • All charges on the card until it is reported lost or stolen
    • Reporting any changes in name, address, e-mail address, or phone number
    • All charges on the card as the result of lending the card or library materials to another individual

    Replacement materials are not accepted.

    Renewals

    Most items may be renewed twice. Items that you may not renew include:

    • Feature DVDs.
    • E-Books and E-Audiobooks.
    • Items reserved for other patrons.
    • Items that have already been renewed twice. 
    • Hotspots

    To Renew Online:

    Renew Items and pay your fines online by visiting: Your Account

    Telephone Renewals 
    Please call the library during open hours to request item renewal.

    Reserve an Item

    Reserve items through our online catalog.

    Holds placed on the Holds shelf will be available to pick up for 7 days. 

    For questions or for quicker service during regular operating hours, call: 714-738-6333.

    E-Mail Reminders

    You can sign up for courtesy email reminders about your account.

    • Due date reminders.
    • When you have overdue items.
    • If a reserved item is ready for you to pick up. 


     

    We provide free and equal access to materials under the Library Board of Trustees approved Fine Free policy (subject to change).

    We do, however, ask that you return your items in a timely manner.

    Borrowers accept financial responsibility for lost, stolen or damaged items.

    Replacements are not accepted.

    Circulation Fines & Fees

    Fines ** $0.00 per day per item
    Fines – DVD ** $0.00 per day per item
    Interlibrary Loan Request $5.00 each + postage and fees charged by loaning library
    New DVD Rental ** $0.00 per 3 days per item
    Earbuds $2.00 each
    Holds expired, not picked up ** $0.00 each
    Library Card Replacement $2.00 each
    Item barcode $2.00 each
    RFID tag $2.00 each
    CD/DVD Case Replacement $3.00 each
    Magazines (lost) $5.00 each
    Extended Use Fee *** $0.00 each when not returned before 6 weeks overdue
    Book on CD (per disk) $10.00 each
    Materials Recovery (Collections) $20.00 each
    Lost/Damaged Beyond Repair   Item cost
    Lost/Damaged HotSpot **** TBD
    Lost/Damaged Chromebook TBD
       
    All Other Services At Cost  

    Printing/Scanning/Copying

    Printing – Black & White $0.20 per page
    Printing – Color $0.60 per page
    Copies – Black & White $0.15 per page
    Faxing of Documents $1.00 per page
    Scanning and Emailing of Documents $0.05 per page

    Local History Room Research Fees

    Research        $32.00 per hour

    Meeting Room Charges

    Group One

    Non-profit organizations providing public benefit requesting the facility for approved events: $100 flat fee and no charges for additional room items/services per day per use.

    Group Two

    Fullerton-based individuals, non-profit organizations, public school districts, and government agencies requesting the facility for approved events.

    Room A or C

    $28/hour (2 hour minimum)

    Room B (Osborne Auditorium) $83/hour (2 hour minimum)
    Conference Center Room $165/hour (2 hour minimum)
    Board Room $28/hour (2 hour minimum)

    Group Three

    Fullerton-based commercial businesses, private schools and other Fullerton-based organizations not listed in Group One, requesting the facility for approved events.

    Room A or C

    $33/hour (2 hour minimum)

    Room B (Osborne Auditorium) $110/hour (2 hour minimum)
    Conference Center Room $220/hour (2 hour minimum)
    Board Room $33/hour (2 hour minimum)

    Group Four

    Non-Fullerton-based individuals, commercial businesses, non-profit organizations, schools, civic, service, religious, athletic organizations and all other groups requesting the facility for approved events.

    Room A or C

    $39/hour (2 hour minimum)

    Room B (Osborne Auditorium) $193/hour (2 hour minimum)
    Conference Center Room $303/hour (2 hour minimum)
    Board Room $39/hour (2 hour minimum)

    Additional Meeting Room Charges

    AV Equipment (microphone, projector, TV, DVD, etc) $11.00 each
    Room attendant before and/or after hours

    $26.00 per hour

    Security guard before and/or after hours ***** $22.00 per hour
    LCD Projector/Laptop $28.00 flat fee
    Piano $28.00 flat fee
    Meeting room set up (under 40 chairs) $22.00 flat fee
    Meeting room set up (over 40 chairs) $44.00 flat fee
    Food Service - Refundable cleaning deposit $110.00 flat fee
    Alcohol Use Fee (with proper permits) $275.00 flat fee
    Alcohol - Refundable cleaning deposit $110.00 flat fee
    Alcohol - Security Guard Fee ***** $22.00 per hour

    Passport Fees (currently suspended)

    Passport Photos $10.00 each

    For information about passport fees, visit the Travel.State.Gov Fee Calculator  (remember, Department of State and Acceptable Facility fees must be paid separately).

    Other Fees and Charges

    Memorial Plaque (Children's Wall) $

    ** Library Board approved to temporarily hold at $0.00 for FY 2021-22.
    *** Library Board approved to make Extended Use Fee permanently at $0.00 for FY 2021-22.
    **** Library Board approved on 6/24/2021
    ***** Or at cost

     

    Pay Fines / Fees Online

    Payments may be paid in person or online through our convenient payment portal.  Click here to Pay Fines.

    If an item is returned within one (1) year of the date of payment in good condition (to be determined by the library), the patron will be issued a refund of the purchase price of the item, less any fines/fees that would have been due at time of payment. 

    Payment will be issued by check in the mail.

    No refunds on damaged items.

    Hotspots

    How do I check out a device?

    Call the library to reserve a hotspot or add yourself to the waiting list. Once a hotspot becomes available, you will be able to pick it up at that location.

    Who can check out a device?

    Anyone that has a valid, verified library card (excludes temporary or limited use library card types). If you don’t have a library card, you can apply in person at the library.

    How long can I keep a hotspot?

    You can borrow a Wi-Fi hotspot for one week. Renewal is not available for hotspots. Overdue hotspots will have internet access deactivated beyond their due date.

    Where can I return a Wi-Fi hotspot?

    A Wi-Fi hotspot must be returned to the Fullerton Public Library Circulation Desk where it was checked out. They CANNOT be returned in book drops. You must return the device with all the original packaging and accessories. Please fully charge the battery before you return the device.

    How do I renew it?

    Wi-Fi hotspots are non-renewable at this time.

    What if I lose or return a Wi-Fi hotspot late?

    If the hotspot is lost, please contact the library immediately. The replacement fee is $100.

    What if the device is lost, stolen, or damaged?

    Please report the incident to the library where the device was borrowed. You may still be responsible for the $100 replacement fee.

    Can I reserve a hotspot?

    Yes, you must call the library to be added to the waiting list. As soon as a hotspot becomes available and you are next on the list, you will be notified that it is available for pickup.

    How much does it cost?

    Borrowing and using the device is free! However, late fines or replacement charges may apply if the item is returned late or lost.

    What if I need help with a Wi-Fi hotspot?

    If you need help using a Wi-Fi hotspot, contact the library during open hours. You can also email the library using the Ask a Librarian webform.

    Can I use the hotspot when I travel outside the United States?

    No, the hotspots only work in the U.S.

    Can I use the hotspot to make phone call or send/receive text messages?

    No, the hotspots can only be used to connect to your Wi-Fi enabled devices, such as laptop and tablets.

    Is there any data limit?

    Per device cycle, Hotspots are limited to the total usage of 20 GB.  However, the service provider may lower speed or limit the amount of data that its network can handle for a short time.  If you run out of data during your loan period, please contact Circulation staff for assistance. 

    If the hotspot prompts me to update the software or firmware, what should I do?

    The hotspot periodically receives software updates from the service provider. You can accept the update, which may take a few minutes.

    Is information about my Internet usage tracked by the Library or the service provider?

    FPL does not have access to or collect specific usage data and does not provide patron information to the service provider.

    Will I be asked for my personal information when I browse the internet using the hotspot?

    FPL will not ask you any information when you browse the internet using the hotspot.

    Content is not filtered by the hotspots, please be advised that it is the responsibility of the parent to monitor their children in their internet usage when utilizing these devices.

    Do I need my library card number or to be logged into my library account when I browse the internet using the hotspot?

    No, you only need to follow the included directions to access the network name and password. You only need to use your library card at the time you check out the hotspot.

    How do I operate the Hotspot?

    PDF iconHotspot Guide - English

    PDF iconHotspot Guide - Spanish (Guía de Hotspot)

    PDF iconHotspot Guide - Korean (핫스팟 설명서)

    Frequently Asked Questions

    How can I avoid overdue item(s) or Material Recovery fees? 

    • Keep your checkout receipt.
    • Call the Circulation Desk at (714) 738-6333. We will be happy to tell you what's due, renew your items, and explain how you can view your account online.
    • Bookmark the library catalog, and check your account online.
    • Talk to us about any unusual circumstances regarding your items. Let us know right away if there is a problem. 
    • Return your library items to the 24-hour outside book drop (to the left of the Main Library entrance). Items returned in the outside book drop will need to be returned by midnight on the date due.

    Will I be notified if I have overdue items? 
    Yes, you will be notified by email or by a printed notice sent by mail. Reminders are a courtesy; returning materials on time is the responsibility of the borrower.  Remember, you may access your account online at any time in My Account.  

    Will I be notified if I have a fine? 
    You will receive a printed notice if you have an unpaid balance exceeding $25.00. 

    Does the library charge for damage to items? 
    Yes. Library items should be returned in the same good condition as they were checked out. If they are returned with major damage (e.g. damaged by liquids, moldy, chewed by a pet, pages or pictures cut out or missing, etc.) you will be asked to pay the original cost of the item. Lesser damage, such as the removal of labeling or other repairable damage may also incur a fee.  

    In the event that library materials that have been checked out on your library card are stolen, you are responsible for the cost of the items. Check with your insurance. You may be covered for the cost of the theft. Report the theft to the police.

    Does the library use a Materials Recovery agency to track down long overdue materials? 
    Yes. Library accounts owing $35 or more in fines and/or in materials that have not been returned will be referred to a materials recovery agency. Patrons who have fines exceeding $35 will not be able to checkout additional library materials until the fines are paid or lost items are returned (access to e-materials will not be blocked).

    Should I let you know if I change my address? 
    Yes. Let us know whenever you change any information on your library record. Our electronic notification system for overdue items requires up-to-date patron telephone information. Our reserve notification and overdue mailers require up-to-date address information.

    Code of conduct and safe practices

    Fullerton Public Library

    Code of Conduct

    The Fullerton Public Library has adopted this policy to ensure a positive library experience for everyone who visits the Library. The Library is open to all members of the general public for the purposes of reading, writing, conducting research, studying and the use of Library materials. Everyone has the right to use Library services and resources provided her or his behavior does not unreasonably interfere with the rights of other Library patrons to do the same. To that end, the Library prohibits any behavior that infringes on the reasonable expectation by Library patrons of a quiet and safe environment free of unreasonable disruption.

    The Library expects its patrons to abide by the following rules. These rules are expressly promulgated to maintain the Library’s peaceful atmosphere, facilitate Library usage to as many patrons as possible, preserve easy access to Library materials, and protect Library property.

    Failure of Library patrons to abide by the following code of conduct while on Library premises constitutes grounds for warning to cease the offending behavior, an order to immediately leave the Library premises, and/or the revocation of Library privileges and/or Library access.

    Code of Conduct: Prohibited Personal Behavior

    • Any illegal conduct as defined by local, state, or federal law.
    • Interfering with another Library patron’s use of the Library and/or with the performance by Library staff of their duties. (Such prohibited behavior includes, but is not limited to, behaving in a manner which reasonably can be expected to disturb others, harassing or annoying others through noisy or boisterous activities, battery, verbal threats, abusive language, offensive touching, staring at another person with the intent to annoy that person, singing, talking in monologues, and following another person about the Library premises with the intent to annoy that person.)
    • Sleeping
    • Selling, soliciting, or any other commercial activity in the Library, including but not limited to distributing or posting printed commercial material in the Library.  
    • Petition-signing and/or taking surveys in the Library.
    • Panhandling (meaning to approach strangers and beg for money, food, or some other item) in the Library.
    • Occupying more than one space during peak times of Library use
    • Blocking or impeding access to the Library, including but not limited to, blocking or impeding the use of Library entrances, exits, facilities, or property.
    • Lack of personal hygiene, or use of perfume or fragrance, which produces an odor that constitutes a nuisance by interfering with the reasonable use of the Library by other Library patrons, or by interfering with Library staff’s ability to reasonably perform their duties.
    • Unreasonably loud noise (such as from talking, cell phone conversations, banging on the furniture, and use of laptops and other media devices at a volume level that disturbs others).
    • Not wearing shirts and shoes (or other footwear) at all times in the Library.
    • Bringing any animal into library facilities, except for service animals that are individually trained to do work or perform tasks for an individual with a disability, in compliance with ADA (Americans with Disabilities Act) regulations. Animals that are part of a library program may be allowed in library facilities with the consent of library staff.
    • Possession or display of weapons, illegal substances or drugs, or alcohol.
    • Smoking tobacco or any other substance (including the use of so-called “e-cigarettes,” which generally include electronic inhalers meant to simulate and substitute for tobacco smoking by utilizing a heating element to vaporize a liquid solution).

    Code of Conduct for Personal Property

    • Food is prohibited in the Library, except in designated areas (Library Café). Covered beverages are permitted outside the technology area.
    • Any items brought into the Library are subject to inspection.
    • Personal possessions should not take up seating or space needed by others.
    • Unattended personal property abandoned in the Library will be removed and disposed of as appropriate.
    • Any items brought into the Library must not obstruct pathways or deny other Library patrons the reasonable use of the Library.
    • Personal items are the responsibility of the owner, and must be within the line of sight of the owner at all times. The Library is not responsible for personal items that are lost, stolen or damaged in or on the grounds of the Library.
    • Bringing more than 3 containers, packages, briefcases, parcels, or bundles into the library which singly or collectively exceed 24” x 16” x 10.”
    • Bringing bicycles, shopping carts or wheeled conveyances into the Library is prohibited, with the exception of wheelchairs and baby strollers/carriages used for the actual transport of a person or child, as well as wheeled backpacks or book carriers for the transport of research and reading material.
    • Laptop computers and other electronic devices are permitted as long as power cables are plugged in such a way that the power cables do not unreasonably disturb and/or cause potential injury to other Library patrons or staff.

    Code of Conduct for Library Property

    • All Library patrons must use the Library's property (e.g., facilities, materials, and furnishings) for its intended purpose. For example, tables are not meant to be used as footrests, books and other reading material must not be damaged, torn or written in, and facilities must be maintained and left in a clean and orderly manner.  
    • Library furniture is not to be moved or rearranged without the approval of Library staff.
    • Public restrooms are not to be used for food preparation, camping, sleeping, bathing, shaving, or washing of hair or clothes.
    • Failure to return Library materials made available for loan, and/or to pay library fines or fees may result in the loss of borrowing privileges and/or computer use.
    • Theft, defacement, or destruction of Library property is prohibited. California Education Code Section 19910 provides that it is a misdemeanor to cut, tear, write in, mark, deface, break or injure library property, and that the parent or guardian of a minor who willfully and maliciously commits any of these prohibited acts shall be liable for all damages so caused by the minor.
    • Manipulating or bypassing Library software and/or computer systems, such as those that regulate computer use (e.g., software restricting computer use), as well as tampering with Library computer hardware or accessories, are prohibited. This includes, but is not limited to, violation of California Penal Code section 502 (Computer crimes).

    Violations of Code of Conduct

    In the event a Library patron violates any of the provisions of this Code of Conduct, the Library Director or her/his designee, authorized by the Library Board of Trustees, may revoke library privileges (including library cards) and/or access to the Library for a period to be determined by the Library Director or her/his designees. Revocation of Library access shall be issued in a written determination notice issued by the Library Director or her/his designee if the revocation is to exceed more than one day.

    The Fullerton Police Department may be called upon to assist in the enforcement of this policy, including but not limited to, citation or arrest for trespassing by Library patrons who fail to leave the Library after being asked to leave by the Library Director or her/his designee and/or staff and for violation of the Library Code of Conduct.

    Violation of the Library Code of Conduct or violation of any local, state or federal law in the Library may be addressed in any of the following manners by Library staff:

    • Verbal warning to cease the conduct in violation of the Code of Conduct (e.g., notification of the violation and reference to the Library Code of Conduct).
    • An order to the patron in violation to leave the Library immediately and to not return for the rest of the day.
    • Suspension of borrowing privileges for the patron in violation.
    • Suspension of Library privileges including removal from and denial of access to, all Library facilities and services for a period to be determined by the Library Director or her/his designees.
    • Criminal sanctions.

    Conduct Which Warrants Immediate Order to Leave Library

    • Abusive or threatening language or gestures towards other Library patrons or staff.
    • Physical interference, confrontation or aggression towards other Library patrons or staff.
    • Failure to comply with any warning or request to cease conduct prohibited by the Library Code of Conduct, and/or failure to cease conduct which Library staff reasonably requests is ceased because the conduct is interfering with the reasonable use of the Library by other Library patrons.
    • Illegal behavior under local, state, or federal law.

    Appeal of Revocation of Library Privileges and/or Access

    A Library patron whose Library privileges and/or access have been revoked may appeal this action by submitting a completed PDF iconLibrary Privileges Revocation Appeal.pdf, to the Library Director or her designee within ten (10) days from the delivery date of the revocation letter. A copy of the Library Privileges Revocation Appeal Form and a self-addressed stamped envelope will be included with the revocation letter. An appeal can be submitted by mailing the completed form to: Fullerton Public Library, c/o Library Director, 353 W. Commonwealth Ave., Fullerton, CA 92832, or scan and email this completed form to: libraryreference@cityoffullerton.com  within ten (10) days from the Delivery Date of the letter, or the form may also be delivered to the Library within the 10-day period by a person whose Library privileges have not been revoked.

    Upon receipt of a completedPDF iconLibrary Privileges Revocation Appeal.pdf, the Library Director or her designee will notify the Library Board of Trustees within 30 working days and will convene the Library Privileges Revocation Appeal Committee. This committee will consist of three Library Board Trustees and one Trustee who will serve as an Alternate. The Library Privileges Revocation Appeals Committee of the Library Board of Trustees will conduct a review of the Library Privileges Revocation Letter and documentation as well as the Library Privileges Revocation Appeal submitted by the patron. The Committee’s decision shall be issued in writing within five working days after the hearing and will be sent to the address on the submitted Library Privileges Revocation Appeal Form.

    Approved by the Library Board of Trustees ­| Date: July 22, 2021

    ________________________________________________________________________________________________________________

    FULLERTON PUBLIC LIBRARY CODE OF CONDUCT

    SAFE PRACTICES ADDENDUM

    The following items are added to the library code of conduct as an addendum and shall continue indefinitely until such time as this temporary policy is revoked by the Library Board of Trustees. Thank you for honoring these measures, which are designed to keep our community safe, while allowing access to the library.

    The library operates per relevant law, executive orders, and recommendations of federal, state, and local health and safety authorities. Therefore, the practices in this policy may be further modified as needed to conform to changing guidelines. Library staff continue to closely monitor the evolving understanding of Covid-19 by health and medical experts and will adapt its policies and procedures as appropriate as new information becomes available.

    TEMPORARY SAFETY MEASURES

    1.           All persons visiting City facilities observe current health and safety protocols.

    2.            Library patrons with medical conditions preventing the wearing of masks will be provided reasonable accommodations for the delivery of library services.

    3.            Please respect the safety of staff and our other patrons; do not enter the library if you are sick or experiencing symptoms of covid-19 or have recently been in contact with someone who has a confirmed or suspected case.

    4.            Patrons that are sick, or have a fever, or are actively coughing or sneezing shall not enter library buildings, even if they are wearing a face covering.

    5.            If health orders require them, face coverings or masks should completely cover the mouth and nose for all patrons ages 2 and up. Bandannas, scarves, hands, shirts or other clothing are not acceptable face coverings. Also, neck gaiters, open-chin triangle bandanas, face coverings containing valves, and mesh material or holes of any kind are not acceptable face coverings. All face coverings (whether disposable or reusable) must:

    •             Be made with at least 2 layers of breathable material

    •             Fully cover the nose and mouth and secure under the chin

    •             Fit snugly but comfortably against the side of the face

    •             Be secured with ties or ear loops and allow the guest to remain hands-free

    6.            Patrons visiting the library are asked not to reshelve the books they touch. Instead, place them on a designated book cart or on a designated shelf.

    7.            Patrons are required to adhere to all signage and staff requests as related to current requirements, including changes in health and safety protocols.

    8.            Minors (those under age 16) must be accompanied by, and under the direct supervision of, their own parent or legal guardian at all times. Exceptions can be made by the manager on duty.

    9.            The library is following local & state regulations and guidelines. Failure to comply with applicable health and safety regulations as mandated or recommended by federal, state or local health officials will not be tolerated. Patrons should be aware that there is some risk inherent in using shared spaces & shared materials. We cannot guarantee a perfectly safe experience.

    10.          For questions about this code of conduct, please contact the library director Judy Booth at 714-738-6383 or by email at judy.booth@cityoffullerton.com

    We encourage you to explore our digital resources and take advantage of curbside services if you are unable to adhere to the new safety requirements listed above.

    APPROVED BY THE LIBRARY BOARD OF TRUSTEES: DATE: July 22, 2021